Information desk

Chat any hour, email for account matters, private channels for VIPs: take the quickest connection.

Before you write

Write from the email address your account was registered with and you are placed on the map in seconds. The system accepts that address for KYC documents, self-exclusion and closure requests.

• Give your account email and a few words on the question.
• Heading for a withdrawal? Clear KYC beforehand; accounts waiting on verification board later.
• Requests are checked within 2 business days; after approval the timing follows your payment method.

Requests we only take from your registered email

• Self-exclusion, in force within 24 hours, for at least 6 months.
• A cooling-off stop of 7 days.
• Final closure of the account.
• Getting back after a lost password: the reset link on the login page goes to your registered email.

VIP status match

VIP on another network? Send live chat or support@luckyboom5.net a screenshot of your status and we honour it, so you do not rebuild the history.